Last Updated: 31 Jan 2026
1. Introduction
At Luxe Suite Collective ("we," "us," or "our"), your privacy matters to us. We provide a web-based platform (the "Platform") that allows users to manage accounts, book appointments, and access our services. This Privacy Policy outlines what information we collect, how we use it, and how we protect it when you interact with our Platform.
2. Information We Collect
We collect information from two types of users: Practitioners (professionals renting space) and Clients (individuals booking appointments).
A. Personal Information
When you create an account, book an appointment, or contact us, we may collect:
- Identity Data: Name, date of birth, and gender.
- Contact Data: Email address, phone number, and physical address.
- Professional Data (Practitioners only): Medical license details, business name, and specialty.
B. Health & Appointment Information
Since our Platform facilitates medical and aesthetic appointments, we may store:
- Appointment dates, times, and types.
- Provider notes or intake forms uploaded to the system (if applicable).
Note on HIPAA: If you are using our services to transmit Protected Health Information (PHI), we act as a Business Associate in accordance with applicable US laws.
C. Payment Information
We process payments for room rentals and appointment bookings. We do not store your full credit card details on our servers. Transactions are processed by secure third-party payment gateways (e.g., Stripe, PayPal).
D. Technical Data
Login timestamps, IP addresses, browser type, and device information to ensure account security and proper platform function.
3. How We Use Your Information
- Service Provision: To manage your account, process bookings, and facilitate room rentals.
- Notifications: To send appointment confirmations, reminders, and cancellations via email or SMS.
- Security: To verify identity during login and prevent fraud.
- Improvement: To analyze platform usage and improve our facilities and digital services.
4. Data Sharing and Disclosure
We do not sell your personal data. We disclose information only in the following circumstances:
- Between Users: Client names and appointment details are shared with the respective Practitioner.
- Service Providers: With vendors who help us operate (e.g., cloud hosting, payment processors) under strict confidentiality agreements.
- Legal Compliance: If required by law, subpoena, or to protect the safety of our users or facilities.
5. Data Security
We implement industry-standard security measures (encryption, secure servers, and access controls) to protect the user data stored in our application. However, no digital transmission is 100% secure.
6. Your Rights
Depending on your location, you may have the right to:
- Access the data we hold about you.
- Request correction or deletion of your data.
- Export your data from the Platform.
To exercise these rights, contact us at (646) 580-2866 or via our contact form.
7. Contact Us
Luxe Suite Collective
501 5th Ave Suite 1203,
New York, NY 10017